Last updated: 26 October 2026 · Draft pending legal review
This Privacy Policy explains how [TODO: registered company name] ("WhatsAgent", "we") processes personal data under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and rules made thereunder.
Name, mobile number, email, business type (early-access form); account and billing details; messages, documents and voice notes you or your customers send to your bots; usage logs, IP address and device data.
To provide and improve the service, run your bots, process payments, provide support, send service communications, and meet legal obligations. We process data on the basis of your consent or legitimate uses permitted by the DPDP Act.
For data your bots process about your own customers, you are the Data Fiduciary and we act as your Data Processor. You must obtain any consent required from your customers.
We share data only with processors needed to run the service — hosting, AI model providers, messaging platforms (Meta WhatsApp, Telegram), payment gateways — under contractual safeguards, or when required by law. We never sell personal data.
Data is kept while your account is active and deleted within 90 days of closure unless law requires longer retention.
You may access, correct, update or erase your data, withdraw consent, nominate another person, and raise grievances. Write to the Grievance Officer below; we respond within the timelines prescribed under the DPDP Act. You may also approach the Data Protection Board of India.
We use reasonable security practices including encryption in transit and access controls.
The service is not meant for persons under 18. We do not knowingly process children's data without verifiable parental consent.
Grievance Officer: [TODO: name & designation]
Company: [TODO: registered company name], CIN [TODO: CIN]
Address: [TODO: registered office address]
Email: info@whatsagent.in · WhatsApp: +91 99631 40558
WhatsAgent