# WhatsAgent User Terms and Conditions
**Effective Date:** 20 June 2026
**Last Updated:** 20 June 2026
Welcome to WhatsAgent. These User Terms and Conditions ("Terms") govern your access to and use of the WhatsAgent platform, website, applications, APIs, software, and related services available through **[www.whatsagent.in](http://www.whatsagent.in)**.
By creating an account, accessing, or using WhatsAgent services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
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# 1. Acceptance of Terms
By registering for an account, accessing the platform, or using any WhatsAgent service, you agree to comply with these Terms and all applicable laws, regulations, and platform policies.
If you do not agree to these Terms, you must not use WhatsAgent services.
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# 2. Eligibility
To use WhatsAgent services, you must:
* Be at least 18 years of age.
* Have the legal capacity to enter into a binding agreement.
* Be authorized to act on behalf of your business or organization.
* Provide accurate and complete information during registration.
WhatsAgent reserves the right to reject or suspend any account that fails to meet these requirements.
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# 3. Account Registration and Security
You are responsible for:
* Maintaining the confidentiality of your account credentials.
* Restricting unauthorized access to your account.
* Keeping your account information accurate and up to date.
* All activities conducted through your account.
You must immediately notify WhatsAgent of any suspected unauthorized access or security breach.
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# 4. Services
WhatsAgent provides services that may include:
* Official WhatsApp Business API access
* AI-powered chatbots
* Customer engagement tools
* Marketing automation
* Team inbox solutions
* CRM integrations
* Analytics and reporting
* Messaging automation services
WhatsAgent may add, modify, suspend, or discontinue services at its discretion.
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# 5. Compliance with WhatsApp and Meta Policies
Users must comply with all applicable policies issued by Meta and WhatsApp, including:
* WhatsApp Business Messaging Policy
* WhatsApp Commerce Policy
* Meta Business Terms
* Any future policy updates issued by Meta
Failure to comply may result in service restrictions, suspension, or termination.
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# 6. Customer Consent Requirements
Before sending any communication through WhatsAgent, users must obtain all necessary customer consents and permissions.
Users are solely responsible for:
* Collecting valid opt-ins
* Maintaining consent records
* Processing unsubscribe requests
* Complying with applicable anti-spam and privacy laws
WhatsAgent shall not be liable for unauthorized communications sent by users.
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# 7. Acceptable Use Policy
Users agree not to use WhatsAgent for:
* Spam or unsolicited messaging
* Phishing or fraudulent activities
* Harassment or abusive communications
* Illegal products or services
* Distribution of malware
* Misleading or deceptive content
* Intellectual property violations
* Any activity prohibited by law or Meta policies
WhatsAgent may investigate and take action against accounts engaging in prohibited activities.
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# 8. Restricted Businesses
WhatsAgent reserves the right to refuse or terminate services for businesses involved in:
* Gambling or betting
* Adult content
* Illegal drugs or substances
* Weapons or firearms
* Fraudulent investment schemes
* Counterfeit products
* Any business category restricted by Meta
Approval of service is subject to compliance review.
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# 9. Fees and Payments
Users agree to pay all applicable charges, including:
* Subscription fees
* Setup charges
* WhatsApp conversation fees
* Additional usage fees
* Professional service fees
All payments must be made according to the selected billing plan.
Failure to pay may result in account suspension or termination.
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# 10. Refunds
Unless expressly agreed otherwise in writing:
* Subscription fees are non-refundable.
* Setup fees are non-refundable.
* WhatsApp conversation charges are non-refundable.
* Custom development fees are non-refundable.
Any approved refund shall be processed at WhatsAgent's discretion.
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# 11. Third-Party Services
WhatsAgent may integrate with third-party services including:
* Meta Platforms
* Cloud hosting providers
* Payment gateways
* CRM platforms
* Artificial Intelligence providers
WhatsAgent is not responsible for the availability, performance, or actions of third-party services.
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# 12. Data Privacy
WhatsAgent processes data in accordance with its Privacy Policy.
Users acknowledge that:
* Customer data may be processed to provide services.
* Certain information may be shared with Meta and authorized service providers.
* Users remain responsible for obtaining necessary customer permissions.
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# 13. Intellectual Property
All rights, title, and interest in the WhatsAgent platform, software, trademarks, branding, documentation, and related materials remain the exclusive property of WhatsAgent.
Users may not:
* Copy or reproduce platform software.
* Reverse engineer the platform.
* Resell services without written authorization.
* Remove proprietary notices.
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# 14. Confidentiality
Users agree to keep confidential any non-public information obtained through the use of WhatsAgent services.
Confidential information may not be disclosed to third parties without prior written consent unless required by law.
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# 15. Service Availability
WhatsAgent strives to maintain reliable service but does not guarantee uninterrupted availability.
Service interruptions may occur due to:
* Scheduled maintenance
* Technical failures
* Third-party outages
* Internet disruptions
* Force majeure events
WhatsAgent shall not be liable for losses arising from service interruptions.
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# 16. Limitation of Liability
To the fullest extent permitted by law, WhatsAgent shall not be liable for:
* Loss of profits
* Loss of business opportunities
* Data loss
* Indirect damages
* Consequential damages
* Business interruption
WhatsAgent's total liability shall not exceed the amount paid by the user during the three months preceding the claim.
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# 17. Indemnification
Users agree to indemnify and hold harmless WhatsAgent, its directors, employees, affiliates, and partners against claims, damages, losses, and expenses arising from:
* Violation of these Terms
* Violation of laws or regulations
* Unauthorized messaging
* Customer complaints
* Intellectual property infringements
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# 18. Suspension and Termination
WhatsAgent may suspend or terminate an account immediately if:
* These Terms are violated.
* Fraudulent activity is detected.
* Payments remain overdue.
* Meta restricts or disables the associated WhatsApp account.
* Legal or regulatory obligations require action.
Upon termination, access to services may be withdrawn without further notice.
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# 19. Changes to Terms
WhatsAgent reserves the right to modify these Terms at any time.
Updated Terms will be published on **[www.whatsagent.in](http://www.whatsagent.in)** and shall become effective immediately upon publication.
Continued use of the services constitutes acceptance of the updated Terms.
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# 20. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Andhra Pradesh, India.
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# 21. Contact Information
For support, legal inquiries, or questions regarding these Terms:
**WhatsAgent**
Website: [www.whatsagent.in](http://www.whatsagent.in)
Email: [support@whatsagent.in](mailto:support@whatsagent.in)
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# User Agreement
By clicking "I Agree", creating an account, subscribing to services, or using the WhatsAgent platform, you confirm that you have read, understood, and agreed to these User Terms and Conditions.
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